The Integration Handover pack (Safe Passage Protocol) preserves the critical strategic intelligence built during the sales cycle. We capture the stakeholder dynamics, political sensitivities, and ROI triggers that implementation teams usually miss.
Stop "Handover Decay." Give your Customer Success team the exact map they need to deliver the value that won the contract. expert-reviewed to ensure internal alignment from day one.
A comprehensive strategic bridge between Sales and Customer Success. Designed to prevent Churn-at-Start by aligning delivery with the buyer's original motivation.
The definitive map of stakeholder motivations, political "landmines," and the specific personal wins each buyer expects from implementation.
Specific, measurable business outcomes that were used to justify the purchase. We ensure CS knows exactly what "Success" looks like for the buyer.
A pre-written brief for the incoming CS Director to use when introducing themselves to the buyer's executive sponsor, maintaining the strategic relationship.
Who supported the deal, who resisted it, and who is most likely to derail implementation if not managed correctly.
Submit the deal history and stakeholder data via the secure intake form. The Simuka team reviews the handover pack before delivery. €2,500 per account.